Return Policy

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This Return Policy outlines the terms and conditions for returns, refunds, and cancellations for services provided by Naturalflameul.

Return Period

If you are not satisfied with a consultation service, you may request a return or refund within 14 days of the service completion date. Requests made after this period may not be eligible for return or refund.

The return period begins on the date your consultation service is completed. For multi-session packages, the return period applies to each individual session.

Return Conditions

To be eligible for a return or refund, the following conditions must be met:

• The return request must be submitted within the specified return period
• The service must not have been fully utilized or completed beyond a reasonable point
• You must provide a valid reason for the return request
• Any materials or resources provided must be returned in their original condition, if applicable

We reserve the right to refuse returns that do not meet these conditions or if we suspect fraudulent activity.

Cost of Return Shipping

For services that include physical materials, you are responsible for the cost of return shipping unless the return is due to our error or a defective product.

We recommend using a trackable shipping method and retaining proof of shipment. We are not responsible for items lost during return shipping.

If the return is due to our error, we will cover the cost of return shipping and provide a prepaid return label.

Return Process

To initiate a return, please follow these steps:

1. Contact us within the return period using the contact information provided below
2. Provide your order details, including order number and service date
3. Explain the reason for your return request
4. Wait for our confirmation and return instructions
5. Follow the provided instructions to complete the return process

Once we receive and process your return request, we will notify you of the approval or rejection of your refund within 10 business days.

Non-Returnable Items

The following items or services are not eligible for return or refund:

• Services that have been fully completed and delivered
• Digital products or resources that have been downloaded or accessed
• Customized or personalized services that have been specifically tailored to your requirements
• Services purchased more than 14 days ago
• Gift cards or promotional vouchers, unless required by law

General Legal Requirements

This return policy complies with Australian Consumer Law, which provides certain guarantees and protections for consumers. Under Australian Consumer Law, you are entitled to a replacement or refund if a service has a major problem, and compensation for any other reasonably foreseeable loss or damage.

A major problem exists if the service:

• Has a problem that would have stopped someone from buying it if they had known about it
• Is significantly different from the description or sample
• Is substantially unfit for its common purpose and cannot easily be fixed within a reasonable time
• Does not meet the specific purpose you made known to us and cannot easily be fixed within a reasonable time
• Creates an unsafe situation

Order Cancellation Policy

You may cancel an order before the service begins without penalty. If you wish to cancel an order, please contact us as soon as possible.

For orders cancelled at least 48 hours before the scheduled service date, you will receive a full refund. For cancellations made less than 48 hours before the service date, a cancellation fee may apply.

Once a service has begun, cancellation may not be possible, and our standard return policy will apply.

Refund Procedure

If your return is approved, we will process your refund within 10 business days of receiving your return request or returned items.

Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider and may take additional business days.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you have not received your refund within the expected timeframe, please contact us using the information provided below.

Contact Information

For return requests, questions about this policy, or assistance with returns, please contact us:

Naturalflameul
57 Milner Rd, Gillen NT 0870, Australia
Phone: +61 8 8952 3749
Email: feedback@naturalflameul.world

Please include your order details and reason for return when contacting us to expedite the process.